Return, Exchange, Refund

Thank you for shopping at NurayArts! In an effort to provide you with a pleasant and satisfying shopping experience, we have tried to provide a smooth purchasing process and deliver quality products. However, there are times when you receive an item and are not satisfied or no longer need it, so we provide flexible options for returns, exchanges and refunds. Below is detailed information about our policies and procedures to provide you with information about returns and refunds and make it easy for you.

NurayArts accepts returns for defective and non-defective products, we are also willing to accept exchanges if requested by the customer according to the policy below.

Returns

If you’re not satisfied with your purchase, we offer a 30-days return policy to make the process as easy as possible. Here’s how it works:

1. Eligibility: Items must be in new, unworn condition, with all original tags and packaging intact.

2. Return Process: We only accept returns by mail.

  • Contact us at email: support@nurayarts.com within 30 days of delivery day to initiate a return, provide order number, and actual photos of product received.
  • Please allow up to 2 business days for us to process the return request once we receive it.
  • We will provide a prepaid return label via email after receiving a qualified return request, so you won’t have to cover return shipping costs.
  • Once you receive the label, securely package the item(s) and attach the label before shipping it back to us.

    3. Return Shipping Cost: The return shipping cost is borne by NurayArts, customers do not have to pay return shipping cost. We will send a prepaid return label via email after receiving a qualified return request. Customers need to download and print it for use.

    4. Restocking Fee: There is no restocking fee for returned items.

    Additional Idea: To streamline your return experience, keep your order confirmation and packaging materials until you are sure you want to keep the item.

    Exchanges

    We want you to have the perfect fit and style. If you need a different size, color, or style, we offer exchanges under the following conditions:

    1. Eligibility: Exchanges are accepted for the same product in a different size or color, provided the item is in new condition with all tags intact.

    2. Exchange Process:

    • Contact us at email: support@nurayarts.com within 30 days of delivery day.
    • Indicate the item you wish to exchange and the new size or color you would like.
    • We will issue a prepaid return label and instructions for returning the original item.
    • Once we receive the returned item, we’ll ship the replacement, you do not pay shipping costs for the replacement item.

    3. Stock Availability: If the requested exchange item is unavailable, we will notify you and offer alternative options or a refund.

    4. Shipping Cost for Exchanges: No cost.

    Additional Idea: If you’re unsure about the size or color, feel free to reach out to our Customer Service team for personalized advice before placing your exchange request.

    Refunds

    Refunds are issued for returned items that meet our return policy conditions. Here’s what you need to know:

    1. Refund Amount: You will be refunded the full purchase price of the returned item(s), including any original shipping costs if you return the entire order.
    2. Refund Process:
      • Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
      • Approved refunds will be processed within 4 business days, and a credit will be applied to your original payment method.
    3. No Refunds: If the returned product shows any signs of wear or damage not caused by shipping or NurayArts, we will not issue a refund.
    • Additional Note on Refunds: Refunds may take additional time to appear on your statement, depending on your bank’s processing time.

    Additional Idea: For your convenience, keep track of your returns with our email notifications, so you’re always informed about the status of your refund.

    We are here to assist you with any questions regarding returns, exchanges, or refunds. Our goal is to provide your satisfaction and help you enjoy every piece you purchase from NurayArts.

    NurayArts

    Address: 2200 Lake Lugano Dr, Flower Mound, Texas 75022, United States.

    Email: support@nurayarts.com

    Available Monday to Saturday, 9 AM – 9 PM CST (except holidays).