Return, Exchange, Refund
Thank you for shopping with NurayArts! We want you to be completely satisfied with your purchase, so we offer flexible options for returns, exchanges, and refunds. Below are the details of our policies and procedures to provide you with a smooth experience.
Returns
If you’re not satisfied with your purchase, we offer a 30-day return policy to make the process as easy as possible. Here’s how it works:
- Eligibility: Items must be in new, unworn condition, with all original tags and packaging intact.
- Return Process:
- Contact us at email: support@nurayarts.com within 30 days of delivery day to initiate a return.
- We will provide a prepaid return label via email after receiving a qualified return request, so you won’t have to cover return shipping costs.
- Once you receive the label, securely package the item(s) and attach the label before shipping it back to us.
- Processing Time: Please allow up to 3 business days for us to process the return once we receive it.
Conditions: Items returned that show signs of wear, alteration, or damage not due to our fault may not qualify for a refund. If this is the case, our team will reach out with further options.
- Return Shipping Cost: The return shipping cost is borne by NurayArts, and we will send a prepaid return label via email after receiving a qualified return request.
- Restocking Fee: There is no restocking fee for returned items.
Additional Idea: To streamline your return experience, keep your order confirmation and packaging materials until you are sure you want to keep the item.
Exchanges
We want you to have the perfect fit and style. If you need a different size, color, or style, we offer exchanges under the following conditions:
- Eligibility: Exchanges are accepted for the same product in a different size or color, provided the item is in new condition with all tags intact.
- Exchange Process:
- Contact us at email: support@nurayarts.com within 30 days of delivery day.
- Indicate the item you wish to exchange and the new size or color you would like.
- We will issue a prepaid return label and instructions for returning the original item.
- Once we receive the returned item, we’ll ship the replacement at additional shipping cost equal to your original shipping cost.
- Stock Availability: If the requested exchange item is unavailable, we will notify you and offer alternative options or a refund.
- Shipping Cost for Exchanges: The shipping cost of the replacement item will be equal to the original shipping cost.
Additional Idea: If you’re unsure about the size or color, feel free to reach out to our Customer Service team for personalized advice before placing your exchange request.
Refunds
Refunds are issued for returned items that meet our return policy conditions. Here’s what you need to know:
- Refund Amount: You will be refunded the full purchase price of the returned item(s), including any original shipping costs if you return the entire order.
- Refund Process:
- Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund.
- Approved refunds will be processed within 4 business days, and a credit will be applied to your original payment method.
- No Refunds: If the returned product shows any signs of wear or damage not caused by shipping or NurayArts, we will not issue a refund.
- Additional Note on Refunds: Refunds may take additional time to appear on your statement, depending on your bank’s processing time.
Additional Idea: For your convenience, keep track of your returns with our email notifications, so you’re always informed about the status of your refund.
We are here to assist you with any questions regarding returns, exchanges, or refunds. Our goal is to provide your satisfaction and help you enjoy every piece you purchase from NurayArts.
NurayArts
Address: 2200 Lake Lugano Dr, Flower Mound, Texas 75022, United States.
Email: support@nurayarts.com
Available Monday to Saturday, 9 AM – 9 PM CST (except holidays).